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DMV Commissioner Apologizes To Motorists

by | Jan 7, 2016 4:18pm () Comments | Commenting has expired | Share
Posted to: Insurance, Transparency, Transportation, Wethersfield

CT-N screengrab The Department of Motor Vehicles won’t be sharing its insurance suspension information with law enforcement until it can clean up its backlog.

“We don’t want people ticketed or towed for this matter until it is cleared up,” Department of Motor Vehicles Commissioner Andres Ayala Jr. said Thursday at a press conference at its headquarters in Wethersfield.

Ayala apologized to drivers who were inconvenienced by having their registration suspended even though they were continuously insured. However, Ayala was unwilling to say how many people were impacted by the problem.

This week the DMV admitted that it had fallen behind on processing insurance suspension notices. In Connecticut, in order to maintain registration on a vehicle, that vehicle must be insured.

That meant that drivers who had valid insurance were having their registration suspended, which meant they would be ticketed and possibly towed, if they were stopped by law enforcement.

Ayala said if those drivers can prove they had continuous insurance then they will be reimbursed by the DMV for any fees or fines they received as a result of the problems.

“Anything that was our fault, we will make the customer whole,” Ayala said referring to any fees that were levied as a result of the registration suspension.

He directed the public to www.ct.gov/dmv/refund for more information about how to get reimbursed.

Ayala said the DMV also will provide documentation to drivers to show in court that the registration suspension was an error.

The problem, which has an unknown number of motorists concerned, started when the agency closed in August for a week to upgrade its computer system. During that week none of the insurance suspension notices were sent to motorists and a backlog of notices started piling up.

The DMV said Wednesday that a dozen employees will be working this weekend to clean up the backlog.

Anyone with questions about whether their insurance is in compliance can visit the DMV’s website and check by clicking on the relevant links.

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Comments

(2) Archived Comments

posted by: Jim in Mfg | January 8, 2016  12:27pm

Time to fire the commissioner.  Malloy where are you?

posted by: Westvillian | January 8, 2016  4:01pm

What they fail to mention is that an erroneously suspended registration will also mean you can’t buy a new car if your breaks down in the middle of the street and isn’t worth enough to bother repairing it (ask me how I know!) and since the DMV screwed THOUSANDS of people who are all making angry phone calls right now, you can’t get a hold of anyone to get it fixed either. If anyone else is having this problem, CALL YOUR REPRESENTATIVE. After getting a busy signal for two days straight (over 30 phone calls!) Sen. Fasano’s DMV liaison fixed the problem for me in less than 24 hours. What makes me crazy mad is that this was a problem starting in AUGUST and they are just now acknowledging their mistakes and working to fix it, after six months of motorists being screwed over. It’s nice that they’ll stop sharing incorrect data with local enforcement, now but that should have been done a long time ago. Why do thousands of people have to suffer before a problem is noticed/acknowledged/rectified? Also, who do you think is really paying to reimburse people who’s cars were wrongfully towed or impounded? TAXPAYERS.

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